Downloads and Refunds Policy for Embroidery Digitizing Studio (embdigitizing.co.za)

Downloads Policy

a. Embroidery Digitizing Studio specializes in providing downloadable digital design files for embroidery. As such, no physical shipping is involved in the delivery of our products.
b. Once your payment is successfully processed, you will receive an email containing the download link(s) to access the purchased design files. These files can be downloaded instantly, allowing you to begin using them for your embroidery projects immediately.
c. If you have created an account on our website, you can also access your purchased design files by logging into your account and navigating to the designated section.

Refunds Policy

a. Due to the nature of our digital products and their instant accessibility upon successful payment, we do not offer refunds or returns for downloaded design files.
b. We encourage you to review the product details, including images and descriptions, before making a purchase to ensure that the design files meet your requirements.
c. In the event that you encounter any issues or problems with the downloaded files, please contact us within a reasonable time, and we will make reasonable efforts to address the problem and provide assistance.

Exceptions

a. If you believe that you have been charged in error or if you experience technical difficulties with the payment process, please contact us as soon as possible so that we can investigate and resolve the issue accordingly.

Customer Satisfaction

a. At Embroidery Digitizing Studio, customer satisfaction is of utmost importance to us. We strive to provide high-quality design files and excellent customer service. If you have any questions, concerns, or feedback regarding our products or services, please don’t hesitate to contact us. We are here to assist you.

Please note that by completing a purchase on our website, you acknowledge and accept the terms of our Refunds Policy as outlined above.