Payments Policy for Embroidery Digitizing Studio (embdigitizing.co.za)

Payment Methods

a. Embroidery Digitizing Studio accepts various payment methods to provide convenience and flexibility for our customers. The available payment methods include:
i. Credit Cards: We accept  Visa and Mastercard.
ii. Debit Cards: We accept debit cards with Visa or Mastercard logos.
iii. Instant EFT: We offer Instant Electronic Funds Transfer (EFT) options through PayFast, allowing you to make direct bank transfers for immediate payment.
iv. PayPal: We support PayPal payments, providing a secure and widely recognized online payment method.

Payment Processing

a. All payments are processed through trusted third-party payment processors, namely PayFast and PayPal.
b. When making a payment, you will be redirected to the respective payment processor's secure platform to enter your payment details.
c. We do not store or have access to your full payment information, such as credit card numbers or bank account details. Your payment information is securely processed by the payment processors.

Currency and Pricing

a. Our prices are displayed in the specified currency on our website, which may be South African Rand (ZAR) or another currency as determined by your location or choice.
b. The final payment amount will be determined based on the selected currency and any applicable taxes or fees.

Payment Security

a. Embroidery Digitizing Studio is committed to ensuring the security of your payment information.
b. Our website uses secure encryption technology (SSL) to protect your personal and payment details during the checkout process.
c. Our payment processors, PayFast and PayPal, adhere to industry-leading security standards and employ robust security measures to safeguard your payment information.

Payment Confirmation and Order Processing

a. Upon successful payment, you will receive an order confirmation email containing the details of your purchase and the download link(s) for your design files.
b. If you have created an account on our website, you can also view your order details and download the design files from your account section.

Payment Issues and Disputes

a. In the event of any payment-related issues, such as failed transactions or discrepancies, please contact our customer support team for assistance. We will work to resolve the issue promptly.
b. If you encounter unauthorized or fraudulent charges on your account, please notify us immediately so that we can take appropriate action and investigate the matter.

Please note that by making a payment on our website, you agree to comply with our Payments Policy as outlined above.