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Frequently Asked Questions
Do I have to create an account?
Yes, by creating an account, you can securely access and manage your downloads in the future. In case you lose your downloaded files, having an account ensures that you can easily retrieve them without any hassle. Additionally, having an account allows us to provide better customer support and personalized recommendations based on your preferences.
How does the purchasing process work?
To make a purchase, simply browse our collection of design files, select the ones you want, and add them to your cart. Proceed to the checkout page, where you will provide your information and make the payment. After successful payment, your files will be available to download immediately and you will receive an email with the download links for your purchased design files.
What file formats are available for the design files?
Our design files are typically provided in commonly used embroidery machine file formats, such as .ART, .DST, .EXP, .PES, .JEF, .VP3, and .XXX. The specific file formats available for each design will be mentioned in the product description.
Can I use the design files for commercial purposes?
Yes, you are allowed to use our design files for both personal and commercial embroidery projects. However, you are not permitted to resell, share, or distribute the design files themselves.
Are the design files compatible with all embroidery machines?
Our design files are compatible with a wide range of embroidery machines. However, it is essential to ensure that the file format is supported by your specific embroidery machine. We recommend checking your machine's documentation or contacting the manufacturer to confirm compatibility.
What if I encounter any issues with the downloaded design files?
If you experience any problems with the downloaded files, please contact our customer support team within a reasonable time. We will make every effort to assist you and resolve any issues promptly.
Can I get a refund for the purchased design files?
As digital products, our design files are non-refundable once downloaded. Due to the nature of instant accessibility and the inability to return digital files, we do not offer refunds. We encourage you to review the product details and file formats carefully before making a purchase.
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Can I share the purchased design files with others?
No, we kindly request that you do not share the purchased design files with anyone else. Each person interested in the designs should visit our website and make their own purchase. This helps support our business and ensures fair use of our products.
Accordion title. Click here to edit
Click here to change this text. Ac non ac hac ullamcorper rhoncus velit maecenas convallis torquent elit accumsan eu est pulvinar pretium congue a vestibulum suspendisse scelerisque condimentum parturient quam.Aliquet faucibus condimentum amet nam a nascetur suspendisse habitant a mollis senectus suscipit a vestibulum primis molestie parturient aptent nisi aenean.A scelerisque quam consectetur condimentum risus lobortis cum dignissim mi fusce primis rhoncus a rhoncus bibendum parturient condimentum odio a justo a et mollis pulvinar venenatis metus sodales elementum.Parturient ullamcorper natoque mi sagittis a nibh nisi a suspendisse a.
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